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Refund and Cancellation Policy

Last updated: November 10, 2025

This Refund and Cancellation Policy explains our policies and procedures for subscription cancellations, refunds, and related matters for RohitAI's subscription-based content platform.

1. Subscription Overview

RohitAI offers subscription-based access to digital content (videos, articles, images, and other materials). Subscriptions are offered on monthly or annual billing cycles, depending on the plan you select. All subscriptions automatically renew until cancelled.

2. Cancellation Policy

2.1 How to Cancel

You may cancel your subscription at any time through one of the following methods:

  • Account Settings: Log in to your account, navigate to Account Settings, and select "Cancel Subscription"
  • Contact Us: Submit a cancellation request through our contact form or email us directly

Cancellation requests submitted through our contact form will be processed within 24 hours during business days.

2.2 When Cancellation Takes Effect

Access Until End of Billing Period: When you cancel your subscription, you will retain access to the service until the end of your current billing period. No partial refunds are provided for unused time within the billing period.

Auto-Renewal Stops: Your subscription will not renew for the next billing cycle. You will not be charged again after your current billing period ends.

Example: If you subscribe on January 1st and cancel on January 15th, you will have access until February 1st (end of your billing period), and you will not be charged on February 1st.

2.3 No Cancellation Fees

There are no fees or penalties for cancelling your subscription.

3. Refund Policy

3.1 General Refund Policy

Digital Content - No Refunds: Because our service provides immediate access to digital content, subscriptions are generally non-refundable once the billing period begins. By subscribing, you acknowledge that you have reviewed the available content and subscription terms before purchasing.

3.2 Exceptions - Situations Where Refunds May Be Issued

We may issue full or partial refunds in the following limited circumstances:

  • Billing Errors: If you were incorrectly charged (e.g., charged twice, charged after cancellation, charged incorrect amount)
  • Technical Issues: If technical problems prevented you from accessing the service for an extended period and we were unable to resolve the issue within a reasonable timeframe
  • Unauthorized Charges: If you can demonstrate that charges were unauthorized (subject to verification)
  • Service Not as Described: If the service fundamentally differs from what was advertised
  • Change in Terms: If we make material changes to subscription terms or pricing that negatively affect you, and you cancel within 30 days of notice

Refund decisions are made at our sole discretion based on the specific circumstances of each request.

3.3 7-Day Money-Back Guarantee (First-Time Subscribers)

New Subscribers Only: If you are subscribing for the first time and are not satisfied with the service, you may request a full refund within 7 days of your initial subscription purchase.

Conditions:

  • Applies only to your first subscription payment
  • Does not apply to renewals or subsequent subscriptions
  • Does not apply if you previously subscribed and cancelled
  • Must be requested within 7 calendar days of your initial payment

How to Request: Contact us through our contact form or email with your account details and request a refund within the 7-day period.

3.4 Annual Subscriptions - Pro-Rata Refunds

For annual subscriptions cancelled within 14 days of purchase, we may provide a pro-rated refund for the unused portion of the subscription, minus any discounts applied to the annual plan. This applies only to the first 14 days of a new annual subscription.

After 14 days, annual subscriptions are non-refundable, but you will retain access until the end of the annual period.

3.5 Free Trials

If we offer a free trial:

  • You can cancel at any time during the free trial period without being charged
  • If you do not cancel before the trial ends, you will be automatically charged for a paid subscription
  • No refunds are provided if you forget to cancel before the trial ends. It is your responsibility to cancel before the trial period expires if you do not wish to be charged.
  • We will send reminder emails before your trial ends (if you have opted in to communications)

3.6 Promotional Offers and Discounts

If you received a promotional discount or offer:

  • Refunds (if applicable) will be based on the actual amount paid, not the regular price
  • Promotional offers cannot be extended or transferred
  • Cancellation of a discounted subscription does not entitle you to the promotional rate in the future

4. How to Request a Refund

4.1 Refund Request Process

To request a refund:

  1. Contact Us: Submit a refund request through our contact form or email us
  2. Provide Information: Include your account email, subscription details, payment date, and reason for refund request
  3. Review: We will review your request within 2-3 business days
  4. Decision: You will receive an email with our decision

4.2 Refund Processing Timeline

If your refund is approved:

  • Processing Time: Refunds are processed within 5-7 business days of approval
  • Refund Method: Refunds are issued to the original payment method used for the subscription
  • Bank Processing: Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account

4.3 Account Access After Refund

If a refund is issued, your subscription will be immediately terminated, and you will lose access to the service.

5. Failed Payments and Account Suspension

5.1 Payment Failures

If your payment method fails (e.g., expired card, insufficient funds, card declined):

  • We will attempt to process the payment again automatically
  • You will receive an email notification about the failed payment
  • Your access may be suspended until payment is successful
  • We may retry the payment multiple times over several days

5.2 Updating Payment Information

To avoid service interruption, please keep your payment information up to date in your account settings.

5.3 Account Termination for Non-Payment

If payment fails repeatedly and we are unable to collect payment within 30 days, your subscription may be terminated, and your account may be deleted.

6. Chargebacks and Disputes

6.1 Contact Us Before Initiating a Chargeback

If you believe you were incorrectly charged or have a billing dispute, please contact us first before initiating a chargeback with your bank or card issuer. We are committed to resolving issues fairly and quickly.

6.2 Chargeback Consequences

If you initiate a chargeback without first contacting us:

  • Your account will be immediately suspended or terminated
  • We may dispute the chargeback and provide documentation to your bank/card issuer
  • Repeated chargebacks may result in permanent account termination and inability to subscribe in the future

6.3 Fraudulent Chargebacks

Fraudulent chargebacks (e.g., claiming you did not authorize a charge when you did) may result in legal action and reporting to fraud prevention services.

7. Taxes

Refunds do not include taxes you have paid. Tax treatment of refunds depends on your local tax authority's rules. You are responsible for understanding how refunds affect your tax obligations.

8. Changes to Subscription Plans

8.1 Upgrading or Downgrading

You may upgrade or downgrade your subscription plan at any time through your account settings:

  • Upgrades: Take effect immediately; you will be charged a pro-rated amount for the remainder of your current billing period
  • Downgrades: Take effect at the end of your current billing period; no refunds for the difference in price during the current period

8.2 No Refunds for Downgrades

If you downgrade to a lower-priced plan, you will not receive a refund for the difference in price for the current billing period.

9. Content Removal

We reserve the right to add, modify, or remove content from the platform at any time. Removal of specific content does not entitle you to a refund, as your subscription provides access to the platform as a whole, not to specific individual content items.

10. Service Changes and Discontinuation

10.1 Changes to the Service

We may change, suspend, or discontinue any aspect of the service at any time. We will provide reasonable notice of material changes when possible.

10.2 Service Discontinuation

If we discontinue the service entirely:

  • We will provide at least 30 days' notice
  • You will receive a pro-rated refund for any unused portion of your subscription after the service discontinuation date

11. International Subscribers

11.1 Currency and Exchange Rates

Subscriptions are billed in USD. If you pay in a different currency:

  • Your bank or card issuer will handle the currency conversion
  • Exchange rate fluctuations are not grounds for refunds
  • Foreign transaction fees charged by your bank are your responsibility and are not refundable

11.2 International Laws

Some countries have consumer protection laws that provide additional refund rights. If your local law provides greater refund rights than this policy, those rights apply. Please contact us if you believe you have additional rights under local law.

11.3 European Union (EU) - Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason, except:

  • Waiver of Right: By accessing the service and consuming digital content immediately after purchase, you expressly waive your right of withdrawal under EU Consumer Rights Directive 2011/83/EU
  • Acknowledgment: During the subscription process, you will be asked to acknowledge this waiver

If you have not yet accessed the service, you may still exercise your 14-day right of withdrawal by contacting us.

12. Contact Information for Cancellations and Refunds

For cancellations, refund requests, or questions about this policy, please contact us:

Customer Support:
RohitAI
Bangalore, Karnataka, India
Email: support@rohitai.com

Response Time: We respond to all cancellation and refund requests within 24 hours during business days (Monday-Friday, excluding holidays).

13. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Material changes will be communicated via:

  • Email notification to your registered email address
  • Notice on our website or service
  • Updated "Last Updated" date at the top of this page

Changes will take effect 30 days after notice is provided. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

14. Agreement to Terms

By subscribing to RohitAI, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy, as well as our Terms of Service and Privacy Policy.

Refund and Cancellation Policy — RohitAI